The Hotel at Auburn University
  • Auburn, AL, USA
  • Full Time

Participate in the efficient operation of the reservations department in selling of guest rooms to accommodate group reservations and Package Holder guest needs all while maximizing revenue. Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, determining cut-off dates and Rate Restrictions. Process and handle group rooming lists, reservations and employee reservations requests by inputting data into the reservations system. Calculate and prepare Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems. Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.                                                                                                                    

Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests using the message function of the moderately complex computer of incoming faxes. Use the photocopier to make copies of items as required.  Assists in the capacity of reservations agent when needed. Must be able to receive and process various data and statistical information and understand basic mathematical functions. Must be able to change activities easily and frequently as from typing to scheduling to searching in a directory to use of a telephone. May assist Front Office Agents during peak periods. Maintain an open line of communication between guests, employees and management. Other duties as assigned by the supervisor such as assisting PBX operators or performing certain responsibilities as a Guest Service Agent.

Must have a minimum of one-year prior reservations experience. Hotel experience preferred.









The Hotel at Auburn University
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