The Hotel at Auburn University

POSITION PURPOSE:

To oversee all set up operations and assist in developing and maintaining care processes for all equipment. This should be conducted in a friendly, courteous and professional manner according to the Auburn University Hotel and Dixon Conference Center's high standards of quality.

ESSENTIAL FUNCTIONS:

Greet guests and respond to all guest or employee requests promptly and efficiently.

Responsible for overseeing the set-up of banquet rooms, cleanliness of rooms, and other duties as instructed by Director of Banquet Operations, Assistant Banquet Manager, and/or Conference Service Manager to include chairs, tables, linens, lecterns, etc.

Responsible for inspecting and maintaining set-ups for cleanliness and accuracy, and acting as a liaison between the set-up team and the other departments and guests to ensure that all of the guest needs are met.

Resposnible for attending BEO meetings, and conducting line-ups with staff at the start of each shift to cover function particulars, including guest and hotel expectations.

Responsible for the organization and maintenance of all set-up equipment. This will include developing cleaning and repair process for tables, chairs, and linens.

Responsible for participating in weekly walk through meetings of the conference center, reporting any issues or concerns, and monitoring the upkeep of the meeting spaces and equipment.

OTHER:

Regular attendance in conformance with the standards, which may be established by Capella Group or Auburn University from time to time, is essential to the sucessful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Auburn University Hotel and Dixon Conference Center/Capella's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

Assist in the hiring, training, evaluating, counseling, and disciplining of employees

Perform all assigned sidwork to include straightening up storage areas

Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhrere to health standards and other maintenance issues.

Performs support functions for Banquet Captains when applicable

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.

Abilitiy to comprehend and apply written product-labeling instructions to enable the safe application of products and processes within the hotel.

Ability to transport up to 100 lbs. through a crowded room on a continous basis throughout the shift.

Knowledge of Audio-Visual equipment.

Knowledge and undestanding of how to read a banquet event order in order to set a banquet room.

QUALIFICATIONS/STANDARDS

Working Environment/Physical Activities:

Inside with protection from weather but not necessarily from temperature changes. May require some time in walk in refrigerators and freezers as relating to the prepartion of certain menu items.

Physical activities include lifting and carrying objects. Walking, talking, standing, bending, stooping, seeing, touching, reaching, handling.

Requires considerable repetitive motion of hands and wrists as relating to lifting, carrying and serving clients.

Involves the use of body members. Hand tools, and or special devices to work, move, or carry objects and materials.

Involves sufficient interaction with other people as relating to serving and attending to needs, requests or expressed or implicit wishes of guests or clients. Immedicate response is required.

EDUCATION:

Any combination of education, training or experience that provides the required knowledge, skills and abilities. Grade school education preferred.

EXPERIENCE:

A/V, IT experience. Prior hospitality experience preferred.

LICENSES OR CERTIFICATES:

Ability to obtain any government required licenses or certificates. CPR Certification and/or First Aid training preferred.

GROOMING:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

 

The Hotel at Auburn University
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