The Hotel at Auburn University
  • Auburn, AL, USA
  • Hourly
  • Part Time

ESSENTIAL FUNCTIONS:

Responds to all guest or employee requests promptly and efficiently.

Responsible for set-up banquet room, cleanliness of rooms, and other duties as instructed by Banquet Manager, Assistant Banquet Manager, Conference Service Manager and/or Banquet Captains to include chairs, tables, linens, lecterns, etc.

Responsible for attending line-ups before events to learn function particulars, including guest and hotel expectations.

Greet guests and respond to requests in a friendly and courteous manner. 

When meeting or banquet is complete, responsible to re-set banquet room according to Banquet Manager and Banquet Captain's specifications to ensure the readiness of the room for the following function or potential client walk through.

 

OTHER:

Regular attendance in conformance with the standards, which may be established by Capella Group or Auburn University from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work

varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Auburn University Hotel and Dixon Conference Center/Capella's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Perform all assigned sidework to include straightening up storage areas.

Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards and other maintenance issues.

Performs support functions for Banquet Servers when applicable

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.

Ability to comprehend and apply written product-labeling instructions to enable the safe application of products and processes within the hotel.

Ability to transport up to 100 lbs. through a crowded room on a continuous basis throughout the shift.

Knowledge of Audio-Visual equipment. 

Knowledge and understanding of how to read a banquet event order in order to set a banquet room.

 

QUALIFICATION STANDARDS 

Working Environment / Physical Activities: 

Inside with protection from weather but not necessarily from temperature changes. May require some time in walk in refrigerators and freezers as relating to the preparation of certain menu items.

Physical activities include lifting and carrying objects. Walking, talking, standing, bending, stooping, seeing, touching, feeling, fingering, reaching, handling.

Requires considerable repetitive motion of hands and wrists as relating to lifting, carrying and serving clients.

Involves the use of body members. Hand tools, and or special devices to work, move, or carry objects or materials.

Involves sufficient interaction with other people as relating to serving and attending to needs, requests or expressed or implicit wishes of guests or clients. Immediate response is required. 

Education:

Any combination of education, training or experience that provides the required knowledge, skills and abilities. Grade school education preferred. 

Experience:

A/V, IT experience. Prior hospitality experience preferred. 

Licenses or certificates:

Ability to obtain any government required licenses or certificates. CPR Certification and/or First Aid training preferred.

Grooming:

 All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

The Hotel at Auburn University
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