The Hotel at Auburn University
  • Auburn, AL, USA
  • Part Time

To set-up Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to hotel standards.

Responds to all guest and client requests promptly and efficiently.

Set up banquet room as instructed by Banquet Captain to include linen, service ware and glassware.

Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.

Greet guests and respond to requests in a friendly and courteous manner.

Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.

Replenish beverages as necessary, and check with guests for overall satisfaction.

Once banquet is complete, reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.

Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.

Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

Performs support functions for Banquet Housemen as requested.

Abilities

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Near Vision - The ability to see details at close range (within a few feet of the observer).

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition - The ability to identify and understand the speech of another person.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

 

Ability to comprehend and apply written product-labeling instructions to enable the safe application of products and processes within the hotel.

Ability to remember, recite and promote the variety of menu items.

Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.

Ability to operate beverage equipment, eg. coffee maker.

Tasks

Examine trays to ensure that they contain required items.

Place food servings on plates or trays according to orders or instructions.

Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.

Load trays with accessories such as eating utensils, napkins, or condiments.

Clean or sterilize dishes, kitchen utensils, equipment, or facilities.

Knowledge

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

Knowledge of the appropriate table settings and service ware.

Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.

Education and Training - Any combination of education, training or experience that provides the required knowledge, skills and abilities. Grade school education preferred.

No prior experience required. Prior hospitality experience preferred.

Skills

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Service Orientation - Actively looking for ways to help people.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Coordination - Adjusting actions in relation to others' actions.

Work Activities

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Physical activities include lifting and carrying objects. Walking, talking, standing, bending, stooping, seeing, touching, feeling, fingering, reaching, handling.

Requires considerable repetitive motion of hands and wrists as relating to lifting, carrying and serving clients.

Involves the use of body members. hand tools, and or special devices to work, move, or carry objects or materials.

Involves sufficient interaction with other people as relating to serving and attending to needs, requests or expressed or implicit wishes of guests or clients. Immediate response is required.

The Hotel at Auburn University
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