The Front Office Manager is the primary supervisor of Front Desk, Guest Services, PBX and manage the relationship with contract services to include valet parking and also must set an example to other staff members throughout the hotel.

Qualifications:

Essential:

• Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations
• Knowledge of computers
• Ability to handle money in a responsible manner

Desirable:

• A post high school education or training in the hospitality industry
• Previous experience as a Leader in a luxury market
• Fluency in a second language, preferably German, French, Spanish, or Korean
• Prior Knowledge of telephone PBX systems
• Prior Knowledge of the Host/SMS Property Management System

Education and Certification:

• High School Diploma or equivalent required; Bachelor's Degree in relevant field strongly preferred

Responsibilities and Duties

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Performing Front Desk clerk duties
• Maintaining quality of group reservations
• Scheduling all Front Desk, Guest Service, and Night Audit team members
• Assuming the duties and responsibilities of the Manager on Duty when assigned
• Assisting the Hotel Manager in the responsibility of enforcing Departmental and Hotel procedures and policies
• Keeping the lines of communication open with both the Rooms Division Manager and the staff members who report to you
• Adhere to the policies of the Hotel as set forth in the Team Member Handbook and report any observed violations to Divisional management and/or Human Resources
• Maintain the highest level of employee/guest relations
• Maintain a good working relationship with all Departments
• Ability to work any assigned shift/work schedule, including, but not limited to day, night, overnight, weekend, and Holidays
• Any other task, written or verbal, that is assigned by Management

Skills

Essential:

• Ability to input and access data in a computer
• Ability to focus attention on guest needs, remaining calm and courteous
• Ability to understand guest inquiries and provide responses
• Ability to promote positive relations with all individuals who come in contact
• Ability to think clearly, quickly, maintains concentration and makes concise decisions
• Ability to prioritize, organize and follow up
• Ability to focus attention on details
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to ensure security of guestroom access
• Ability to work well under pressure within any given period of time, which includes coordinating many requests at any given time
• Ability to meet deadlines
• Ability to resolve guest opportunities to there completion
• Ability to remain stationary at an assigned post for an extended period of time.
• Ability to perform job functions with minimal supervision
• Ability to work cohesively with other departments and o-workers as part of a team
• Ability to be flexible as the job changes
• Ability to analyze and resolve problems exercising good judgment
• Ability to work flexible hours, including weekends, holidays and evenings if necessary
• Must have professional image and personality exuding confidence and leadership skills
• Be an ambassador for The Hotel at Auburn University at all times, in and outside of one's workplace