The Hotel at Auburn University
  • Auburn, AL, USA
  • 10.30 per hour
  • Base + Tips
  • Full Time

Competitive Pay Rates, Health Insurance, Life Insurance, Supplemental Insurance, PTO, 401(K) w/ Match, Tuition Reimbursements, Complimentary Meals, Hotel Discounts

  • Create a weekly or bi-weekly schedule for team members, bearing in mind holidays and times of high volume for the business
  • Monitor and supervise the timely arrival of scheduled employees, with aware of unforeseen challenges such as scheduling
  • Oversee the handling of tickets and establish accountability by ensuring each ticket is properly funded with the correct amount of charges and close out each shift to ensure all funds are accounted for
  • Establish tasks for team members to ensure a clean workplace, this includes stocking supplies and maintaining clean drive
  • Ensure company goals and objectives are being met by each team member and provide feedback
  • Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
  • Ability to communicate effectively with senior management and other departments
  • Experience analyzing company needs, team members development and goal setting
  • Strong understanding of business goals and standards for customer service
  • Proficient using Microsoft Suite and other data entry software.


  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a
  • Speech Recognition - The ability to identify and understand the speech of another
  • Speech Clarity - The ability to speak clearly so others can understand
  • Ability to input and access data in a
  • Ability to focus attention on guest needs, remaining calm and
  • Ability to understand guest inquiries and provide
  • Ability to promote positive relations with all individuals who come in
  • Ability to think clearly, quickly, maintains concentration and makes concise
  • Ability to prioritize, organize and follow
  • Ability to focus attention on
  • Ability to maintain confidentiality of all guest information and pertinent hotel
  • Ability to ensure security of guestroom
  • Ability to ensure security of guests' vehicles.
  • Ability to work well under pressure within any given period, which includes coordinating many requests at any given
  • Ability to meet deadlines
  • Ability to resolve guest opportunities to their completion
  • Ability to remain stationary at an assigned post for an extended period.
  • Ability to perform job functions with minimal
  • Ability to work cohesively with other departments and coworkers as part of a
  • Ability to be flexible as the job
  • Ability to analyze and resolve problems exercising good
  • Ability to work flexible hours, including weekends, holidays, and evenings if


  • Inspect guest rooms, public areas, and grounds for cleanliness and
  • Greet and register
  • Answer inquiries pertaining to hotel policies, services and resolve occupants'
  • Monitor the revenue activity of the hotel or
  • Train staff


  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Education and Training- High School Diploma or equivalent required; Bachelor's Degree in relevant field strongly


  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate
  • Coordination - Adjusting actions in relation to others'
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the
  • Speaking - Talking to others to convey information

Work Activities

  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants, stores, and receiving clients and/or
  • Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co- workers, and subordinates by telephone, in written form, e-mail, or in

Work Context

  • Contact with Others - 10% responded 'Constant contact with others'
  • Telephone - 98% responded 'Every day'
  • Work with Work Group or Team - 88% responded 'Extremely important'
  • Electronic Mail - 85% responded 'Every day'
  • Indoors, Environmentally Controlled - 85% responded 'Every day'

Work Styles

  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative
  • Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work

Work Values

  • Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co- workers, Moral Values and Social
  • Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and
  • Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and
  • Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
  • Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.


  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to
  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with
  • Investigative - Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

All descriptions have been reviewed in an attempt to illustrate the jobs functions and basic duties. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors/managers as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.

The Hotel at Auburn University
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
logo Accomodations Dining Meetings Events Speical Offers About