The Hotel at Auburn University
  • Auburn, AL, USA
  • Salary
  • Full Time

Competitive Pay Rates, Health Insurance, Life Insurance, Supplemental Insurance, PTO, 401(K) w/ Match, Tuition Reimbursements, Complimentary Meals, Hotel Discounts


Join Ithaka Hospitality Partners on their journey as we grow and seek talented individuals to join our team. We are looking for an Assistant Rooms Executive to join our leadership team in Auburn, AL. The Assistant Rooms Executive will have direct responsibility of the day-to-day operation of the front of house rooms operations. They will be responsible to maximize profits, employee engagement and guest satisfaction.

The Assistant Rooms Executive will also engage with students in The Hospitality Management program through practicum rotations in the front office as well as other educational opportunities to include Guest lecturing on campus.

In addition to responsibilities at The Hotel at Auburn University this position will also assist with new hotel openings as Ithaka Hospitality Partners continues its' journey.

Responsibilities:

The following is not an exhaustive list of responsibilities and list the key responsibilities for this position.

  • Supervise & manages team members of all day-to-day operations. Has the ability to fully understand all positions well enough to perform all duties in team members absence.
  • Upholds Ithaka Hospitality Partners standards of excellence throughout all guests interactions.
  • Ensure staffing, operational, guest, and financial needs are met on a daily basis.
  • Works closely with the Rooms Leadership team to train, develop, mentor team members and ensuring front office team delivers gracious and thoughtful service.
  • Work closely with the housekeeping and engineering teams on daily operations, defect reduction, preventative maintenance, and quality improvements.
  • Develops, implements, and continuously monitors schedules for the operation to achieve a profitable result.
  • Regularly reviews, evaluates and train on customer satisfaction of the hotel to recommend new operating policies.
  • Ensure rooms operations is in compliance with all Ithaka, local and legal regulations and processes.
  • Work closely with revenue management team to maximize revenue opportunities for the hotel.
  • Work closely with the Hotel Manager on monthly and annual forecast and budgets.
  • Work closely with the team on continuous training through various training sessions.

Qualifications:

  • At least 3 years' experience in a hotel leadership position
  • Complete understanding of Forbes, AAA service standards and able to implement and execute them in a casual upscale environment.

EDUCATION OR CERTIFICATION:

Bachelor's Degree in Hospitality Field preferred, but not required

SKILLS:

  • Ability to input and access data in a computer.
  • Ability to focus attention on guest needs, remaining calm and courteous.
  • Ability to understand guest inquiries and provide responses.
  • Ability to promote positive relations with all individuals who come in contact.
  • Ability to think clearly, quickly, maintains concentration and makes concise decisions.
  • Ability to prioritize, organize and follow up.
  • Ability to focus attention on details.
  • Ability to maintain confidentiality of all guest information and pertinent hotel data.
  • Ability to ensure security of guestroom access.
  • Ability to work well under pressure within any given period of time, which includes coordinating many requests at any given time.
  • Ability to meet deadlines
  • Ability to resolve guest opportunities to completion
  • Ability to remain stationary at an assigned post for an extended period of time.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with other departments and o-workers as part of a team.
  • Ability to be flexible as the job changes.
  • Ability to analyze and resolve problems exercising good judgment.
  • Ability to work flexible hours, including weekends, holidays and evenings if necessary.
  • Must have professional image and personality exuding confidence and leadership skills.
  • Be an ambassador for The Hotel at Auburn University at all times, in and outside of one's workplace.
The Hotel at Auburn University
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